Shipping & Returns

Returns Policy

ALL SALES ARE FINAL EXCEPT FOR MANUFACTURER DAMAGE. Store credit is accepted only for manufacturer damage within 7 days of delivery. Please check merchandise immediately when receiving your goods. All claims of damages/defects must be made within 7 days of the receipt of goods with prior notification by phone (213) 627-0708 or email info@thmlfactory.com. 

In your claim made via e-mail please include the following information:

Company Name
Invoice Number
Style Number
Size, Color, and Quantity
Reason for Return
Image of Damaged Unit

No returns will be accepted without proof of purchase. Any items with signs of wear, label changes, etc. will not be accepted for return or store credit.

Prepaid return shipping labels is provided for defective merchandise.

Shipping

At this time we only ship to the United States and Canada. All orders ship via UPS GROUND or USPS.


Most orders will be shipped within 1 to 2 business days. A shipping confirmation email with a tracking number will be sent to your registered email.